DCSIMG

Know your rights


Published on Monday 7 April 2008 13:53

I'm unhappy with a recent experience I had when hiring a taxi. Where can I make a complaint?

The Commission for Taxi Regulation has overall responsibility for regulating taxis, hackneys and limousine drivers.

It deals with complaints relating to:

• Overcharging or other problems with fares

• The conduct or behaviour of the driver

• The condition or cleanliness of a vehicle

• The hiring of the vehicle.

The Commission operates a consumer information line that provides information on the hiring of taxis, hackneys and limousines and advises callers about making a complaint. If you wish to make a complaint, you can obtain a form from the information line at Lo-call 1890 60 60 90 or you can download it from www.taxiregulator.ie.

When the Commission receives the complaint, it will send an acknowledgement letter. Once the complaint has been investigated, the Commission will decide whether to take further action. If it does, it can either issue a formal warning or proceed with prosecution in court.

If the complaint is about a driver who was smoking in the vehicle, you can report the details to the Office of Tobacco Control compliance line at Lo-call 1890 333 100.

If the complaint relates to criminal behaviour then it is a matter for An Garda Sochna and you can contact your local Garda station to report it.

An Garda Sochna is also responsible for property that is lost in taxis and hackneys. Lost property in Dublin is stored at its office in Dublin Castle and you can make enquiries at the Property Room or 01 666 9857.

Outside Dublin you can enquire at your local Garda station.

Further information is available from your local Citizens Information Centre.

This column is compiled by the Kilkenny Citizens Information Service, 4 The Parade. The CIC provides a free and confidential service to the public, with offices at six locations around the county. Ring 1800 222 121 for details of their nearest service, or out of hours 1890 777 121.


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