A NEW walkway is being built at Mc Donagh Train Station to accommodate the need of customers who are currently forced to use a footbridge to cross from one side of the platform to the station.
A disgruntled customer contacted the Kilkenny People to complain about the facilities at the train station. "I came off the train from Dublin in the snow last Saturday evening week at Kilkenny station and was horrified to discover we were on Platform 2 and had to climb and descend the bridge to get to the other side. There were lots of old ladies with cases. In this day and age, it's ridiculous," he said.
The customer, who lives in Kilkenny and is a regular rail user pointed out that there are a number of alternatives to forcing people to cross over the bridge."They could find and use a kind of portable plank to cross the two tracks or allow people to cross the platform down the far end where it's flat, back towards town, where the old ticket office used to be," he suggested.
A spokesman for Irish Rail confirmed that she was aware of an incident during the Artic weather conditions when passengers were left with no option other than to use the footbridge, which is unsuitable for many people. "On the day in question there were operational difficulties due to the weather and the fact that a train had broken down on platform one so we had no choice but to use the other platform. The normal practice would be to bring the train in on the other platform but on that particular day there was a train blocking the platform," she said.
The spokesperson also stated that Irish Rail could not allow people to cross where the old ticket office was located. "For health and safety reasons we cannot allow people to cross there," she said.
However the spokesperson confirmed that walkway was currently under construction and is due to be completed in Spring which will allow people to cross from the platform to the station without being forced to use the footbridge.