Kilkenny Citizens Information - How can I find out whether a particular health and social care professional is regulated? I’m not happy with my treatment and I would like to make a complaint.

Brian Keyes

Reporter:

Brian Keyes

Kilkenny Citizens Information - How can I find out whether a particular health and social care professional is regulated? I’m not happy with my treatment and I would like to make a complaint.

CORU is the regulator for health and social care professionals. It sets standards that practitioners must meet and maintains and publishes a register of practitioners who meet those standards. This register is currently under development. The system of statutory registration will eventually apply to 15 professions, regardless of whether the practitioner works in the public or private sector or is self-employed. CORU also handles complaints about the fitness to practise of registered practitioners – for example, complaints of professional misconduct or poor professional performance.

Currently, the registers for the following professions are in effect:

Dietitians
Dispensing opticians
Occupational therapists
Optometrists
Physiotherapists
Radiographers and radiation therapists
Social workers
Speech and language therapists
You can make a complaint to CORU about a practitioner registered in one of these areas. You can check the registers at coru.ie. Once all registers are open they will also include clinical biochemists, medical scientists, orthoptists, podiatrists, psychologists and social care workers.

You can get further information about the fitness to practise complaints process on the website coru.ie. To make a complaint about a registered practitioner, you need to download and complete the Fitness to Practise Complaint Form. For information about how to make a complaint about practitioners of health and social care professions that are not regulated by CORU, see the website, healthcomplaints.ie.

Further information is available from the Citizens Information Service below.

Know Your Rights has been compiled by Kilkenny Citizens Information Service which provides a free and confidential service to the public. Tel: 0761 07 7910  Address: 4 The Parade, Kilkenny and at Callan, Graiguenamanagh and Mooncoin.

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000.