Kilkenny company wins National Award

Merlyn Showering, our local Kilkenny-based European premium shower enclosure company, has won the prestigious Customer Services Centre of the Year (Small) award at the 2024 CCMA Awards.  This marks the third time Merlyn has earned this accolade, showcasing its dedication to excellence in customer service.

Renowned for offering premium shower enclosures to markets in the UK, Ireland, and France, Merlyn has built its business on a simple yet powerful ethos: “To deliver on everything we promise to our customers.”  The CMMA judges noted that this mantra is not just a slogan but a driving force that ensures Merlyn’s 34-person-strong customer service team consistently puts the customer at the heart of everything they do.

They also noted that the company demonstrates an integrated approach to serving customers, with collaboration between all departments ensuring that customer needs are not only met but exceeded.  The impressive results in key metrics clearly demonstrated the strategic value of this operation to the overall business.

Kathy Egan, Customer Experience Director at Merlyn Showering said: “Winning this award for 2024 reflects the continuous high performing results of this team but above all its passion and commitment to delivering solutions every day to all MERLYN customers.   

"At Merlyn, we believe that a great product deserves an equally great experience, and our Customer Experience team embodies that philosophy by consistently achieving high-performing results.  This recognition is an award for everything we stand for as a company.”