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06 Sept 2025
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06 Sept 2025
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Callers to the Citizen Information Centre in Kilkenny is up 25%
A recent report published by the Citizens Information Centre reveals that there is an increase of 25% in callers from Kilkenny seeking advice.
The annual report from the South Leinster Citizens Information Centre showed staff anf volunteers assisted 6,130 Kilkenny callers - a quarter more than in 2021.
According to the findings of the report queries ranged from social welfare supports to employment and housing queries to assisting migrant communities among many other topics of information.
The increase in footfall was also based on the reopening of the drop-in clinics, Monday to Friday mornings across the region, enhancing service delivery and providing a more consistent service. This was made possible by the return of volunteers to support the provision of the service.
In 2022, the CIS team worked on over 400 long-term advocacy cases in areas such social welfare, employment and housing and almost 680 short-term cases which is an increase of over 31% long-term cases and over 14% short term cases on last year primarily due to the reintroduction of face-to-face consultations.
Reopening of the Kilkenny Citizen Information Centre (CIS) in its newly upgraded premises in April was one of the highlights of 2022 for South Leinster Citizens Information Service.
According to the report almost all customers who used the CIS would recommend the services: 98.5% would be happy to use the services again
Funded by the Citizens Information Board, the range of areas covered by the CIS are wide including social welfare rights and entitlements and other social issues such as employment, health services, housing, education, family matters and consumer rights on which people need access to information.
To find out opening hours or if you would like the CIC to address a specific query or to book an appointment with a member of the team contact your local Citizens Information Centre office in Kilkenny is at 4 The Parade where customers can drop-in, telephone or make an appointment on 0818 07 7910.
www.citizensinformation.ie
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