Irish Water is taking in charge the administration of over 3,000 business customer accounts in Kilkenny.
By the end of this month, the change will see the responsibility for account administration for existing business customers move to Irish Water from the local authority.
In a statement, Irish Water staid that charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.
Business customers in Kilkenny will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 3,066 business customers and other affected groups in Co Kilkenny directly, over the coming weeks. Bills will be issued from Irish Water directly, as they fall due, from March onwards.
Irish Water began the process of billing transfer on a phased basis in mid-July and to date administration for 24 counties including Wexford, Waterford, Tipperary and Wicklow have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2827.
In Kilkenny, Irish Water is currently progressing work on a number of key water infrastructure projects, including the Kilkenny Regional Water Supply Scheme. This includes upgrades to the Outrath reservoir and network and the Troyswood Water Treatment plant. In addition to this there has been significant investment in watermains replacement in the county over the past year, including approximately €1m to replace over 7km of watermains in areas including Carrigeen, Ballygriffen, The Sweep, Owning and Belline.
Elected representatives seeking further information from IrishWater in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.