19 Aug 2022

Boost as Chadwicks to reopen Kilkenny branch

Customers can expect a number of changes in-store


Customers can expect a number of changes in-store including hand sanitiser and perspex screens

The Kilkenny branch of Chadwicks in Ormonde Business Park on the Carlow Road will reopen from May 18 to cater for the construction industry.

Customers are being encouraged where possible to pre-order with their local branch via phone or email and orders will be available for collection at the branch.

Chadwicks Group closed its 50 branches nationwide in late March as part of the national effort to safeguard public health and help prevent the spread of Covid-19. An emergency delivery service was made available for HSE projects and essential business maintenance during the closure to ensure essential services could keep functioning during the closure.

While branches have been closed, the Chadwicks Group team has adapted its operational procedures and has implemented rigorous new health and safety protocols. These have been designed to protect customers and colleagues while also making the experience as easy as possible for customers.

All members of the Chadwicks team have undergone training on the new protocols which include hygiene, delivery procedures, social distancing and footfall management. To ensure consistent high levels of compliance with these new procedures, all colleagues have completed an online certification course before returning to their local branch.

Customers arriving to their local branch can expect the following changes:

Hand sanitising units at the main entrance of each branch which will offer gloves and hand sanitising gel. All customers will be required to sanitise their hands, on arrival
Perspex screens have been erected at all counters to protect customers and colleagues
Where possible customers will be asked to pay by account, and they will be invoiced accordingly
Updated signage reminding customers and colleagues of the new safety protocols have been implemented in each branch. This includes clear two metre markings outside each branch to allow for social distance queuing
Capacity in branch will be restricted to allow for social distancing and customers will be asked to limit their time in branch where possible
Daily cleaning schedules have been increased to ensure rigorous cleaning in key touchpoints throughout the branches
Designated collection points have been created outside the branch for orders which have been placed online or via phone
Pre-booked time slots for deliveries into branches to manage capacity.

“The wellbeing of our colleagues and customers is always our top priority at Chadwicks Group," said Patrick Atkinson, CEO, Chadwicks Group Ireland.

"That is why we took the decision in March to close all branches nationwide as we felt it was extremely important that we play our part in helping flatten the curve and safeguard public health.  We created an emergency delivery service for HSE projects and essential businesses as it was important that we could still be available for those critical projects during the closure.

"We are now reopening our branches in line with the lifting of government restrictions for construction sites and look forward to supplying our customers in Kilkenny once again with the materials they need.

"A huge amount of work has been put in behind the scenes by our whole team to create new operational procedures and protocols which allow us to operate in this ‘new normal’ and above all put health and safety first. We believe these new protocols are industry leading and we are confident that customers will feel hugely reassured walking into any of our branches thanks to the new measures in place. 

"The in-branch experience has had to change, but we have strived to make it as easy as possible for customers and we can promise our customers that our team remain committed to providing them with a best in class customer experience coupled with unrivalled expert product knowledge.”

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