Kilkenny’s Pembroke Hotel was honoured as Best Value Hotel at the recent National Hospitality Awards in Dublin.
The Pembroke Hotel was also thrilled to receive ‘Best Customer Service’ award presented by Kilkenny Chamber of Commerce.
“I believe the two awards are different sides of the same coin,” said Pembroke owner John Ryan.
“We make a deliberate effort to ensure that our guests receive a high-quality service when they are with us. I think it was Warren Buffet who said that price is what you pay and value is what you get. We are delighted to have been recognised for going the extra mile to ensure that all aspects of the customer experience as good as we can make it. That is the key to repeat business and great word of mouth.”
General manager Paul Broderick said these awards were a great motivator for staff.
“We have very good people working here and we have placed a lot of emphasis on training and providing a great customer service,” he said. “It is fantastic to see these paying dividends and we are very proud of these awards.”