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27/10/2021

Kilkenny hospital's patient satisfaction rating falls below national average

While 84% of patients nationally had a positive experience, only 81% of St. Luke's patients were satisfied with their care

St. Luke’s General Hospital had more patients report a negative experience than was the national average in 2018. While 16% of patients nationally said they had ‘fair to poor’ overall experiences in their local hospital, an alarming 19% reported the same for St. Luke’s.

The findings of the HSE's ‘National Patient Experience Survey 2018’ revealed that some patients felt that they did not get clear answers from doctors and that they were not always treated with respect and dignity. A number of patients also did not have complete confidence and trust in the staff treating them.

A lack of privacy also concerned some of the 288 patients of St Luke’s General Hospital that took part in the survey. One of the hospital’s anonymous survey participants said that “Space between beds is very tight. Privacy is an issue as patients next to you could hear all that was being discussed by nursing/medical staff.”

In their response to the 2018 report, the HSE outlined several plans to improve the issues identified at St Luke’s, highlighting that a 14 bed ward was opened to create more capacity for patients being admitted over the winter period. They also aim to introduce dignity at work training for all staff and to “continue with the MRI project.”

Another Kilkenny hospital that was surveyed fared much better. 98% of patients at Lourdes Orthopaedic Hospital in Kilcreene had a satisfactory experience, far exceeding the national average. Areas of good treatment included patient involvement in decisions about discharge, care and treatment and plentiful information about the side effects of medication.

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