'Exciting opportunity': IT professional needed for big job in Kilkenny City

St. Canice’s Kilkenny Credit Union Ltd. is now inviting applications for the following permanent, full-time position, based in our Kilkenny Head Office:

IT (Information Technology) Officer (Ref: ito2023)

This is an exciting opportunity to be part of an ambitious, forward looking, and strategic thinking Credit Union. You must have the ability to engage positively with Staff at every level, representing the St. Canice’s Credit Union IT Team with expertise, enthusiasm, and dedication.

St. Canice’s Credit Union is a not-for-profit organisation and one of the largest community credit unions in the country. With 70,000 plus members and a diverse product base.

Position Summary

Reporting to the Head of IT, the IT Officer will form an integral part of the in-house IT Team, ensuring the efficient and timely management of the day-to-day IT infrastructure, across our 9 branches in counties Kilkenny, Carlow, and Laois.

The IT Officer will be required to co-ordinate the maintenance of the IT network, server & desktop hardware, and software to ensure compliance with appropriate standards. Responsibility for managing third party vendors and implementing, communicating, and maintaining IT policies and procedures will be a feature of this role.

Principal Duties & Responsibilities:

Executive

● Ensure the effective procurement and maintenance of IT products and services, by working with vendors as appropriate.

● In conjunction with the Head of IT, take on the responsibility and accountability of delivery of specific IT Projects, within agreed times.

● Participate in the preparation and adherence to the IT Department budget on an annual basis.

Technological

● Supporting the availability of the Core Banking System to all staff members, on appropriate devices.

● Support all staff members and volunteers with appropriate technical support where required, including front-line support, as necessary.

● Monitor the performance of all IT systems, ensuring issues are appropriately escalated and resolved, either internally or with external vendors as required.

● Participate in the maintain of an appropriate and timely Asset Register

● Proactively track incidents, requests, changes, and problems, actioning & following up as required for appropriate resolution.

● Propose and implement process automation solutions, where these improvements will have a directs saving on cost, time-to-resolution or time-to-achieve.

● Provision IT equipment, software and hardware as required, either directly or via an approved vendor.

Governance :

● Deputise for the Head of IT, as required.

● Participate in the Change Advisory Board process, acting an additional layer of checks and balances to all technology changes and implementations in St. Canice’s Credit Union.

● Manage, devise, and implement plans for IT training for employees and volunteers

Skills:

The following list of skills that are required for the position of IT Officer in St. Canice’s Credit Union

● Attention to Detail – as the IT Officer is expected to track and maintain several different systems and services, a keen eye for detail and efficient documentation is always expected.

● Prioritisation–Effectively prioritising work so that the most important and urgent issues are dealt with first, as well as sharing the priorities with others.

● Interpersonal – the IT Officer is expected to deal effectively with all levels in St. Canice’s Credit Union and should be both approachable and responsive when required.

● Proficient in IT – as a member of the IT team, the IT Officer is expected to be proficient in several areas of IT, including (but not limited to) networking infrastructure, Windows operating systems (both Desktop and Server), telephony, printing, virtualisation, online services such as Office 365, SharePoint, etc. A greater than passing knowledge in Cyber Security and Risk Mitigation would be expected.

● Organisation – The IT Officer is expected to organise themselves effectively, keeping track of work, both scheduled and unscheduled.

● Collaboration – as a base function in St. Canice’s Credit Union, the IT team is expected to collaborate effectively with all other departments, providing timely services, advice and guidance where required.

● Problem Solving – Due to the public facing nature of St. Canice’s Credit Union, it can be imperative that issues and problems are solved in a timely manner. The IT Officer should have excellent problem-solving skills, coupled with the ability to make timely decisions.

● Communication–It is important that the IT Officer be able to communicate with staff members & volunteers in a clear, concise fashion, without the use of technical jargon or acronyms.

The above list is not exhaustive and may be subject to change in line with the needs of the business

Requirements:

● Minimum of 2+ years’ experience in an IT Support function is desirable.

● A relevant qualification in IT is essential.

● Prior experience in Microsoft Azure, Office365 and Active Directory as well as Linux server maintenance

● Solid understanding of IP networking and IP devices, DNS, DHCP, etc

● As travel to all branches will be a necessary aspect of this role, a full, clean driving licence is required

● Some participation in out-of-hours work can be expected, to facilitate the regular upkeep and maintenance of systems

Email applications including CV to [email protected]

Short listing may apply, and assessment will be done based on the information provided in the application. Canvassing will disqualify.

St. Canice’s Kilkenny Credit Union Ltd. is an Equal Opportunities Employer.