Vokèra is a subsidiary to the global group; Riello. In Ireland and the UK Vokèra is one of the leading manufacturers of heating solutions selling products including domestic and commercial gas boilers, and renewable technology including Solar thermal collectors.
You can find out more about Vokèra by visiting their website:
They are looking for an energetic and enthusiastic individual to join our customer service team in Callan, Co Kilkenny.
Purpose of Job
To act as the primary contact with the Customer network in respect of call outs to Vokera appliances. To provide dedicated after sales service to all Customers and advice on all areas of Vokera products and service.
Main Duties & Responsibilities
Prioritise and allocate service calls for all field service engineers /appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work inconstant liaison with the Service Management Team as necessary.
Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements.
Up sell plans for in warranty &out of warranty packages.
Promote the services we provide.
Qualifications, Skills &Experience
Previous experience within a Customer Service &Sales environment preferred.
Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues.
First class telephone skills -polite manner, customer responsive attitude.
Good working knowledge of IT packages, (although training given), and IT
literacy (Word, Excel and email).
Ability to work methodically and accurately, paying attention to detail. Strong organisation skills: ability to prioritise effectively
and efficiently. Smart, presentable appearance, commensurate with professional image. Based In our offices, Callan, Co Kilkenny
A competitive salary is on offer to the right candidate.
Please send CV and cover letter to firstname.lastname@example.org
Or post to Vokera Ireland, Westcourt, Callan, Co Kilkenny.