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Customer service role at Vokera in Callan, Kilkenny

Brian Keyes

Reporter:

Brian Keyes

Customer service role at Vokera in Callan, Kilkenny

Vokèra is a subsidiary to the global group; Riello. In Ireland and the UK Vokèra is  one of the leading manufacturers of heating solutions selling products including  domestic and commercial gas boilers, and renewable technology including Solar  thermal collectors.

You can find out more about Vokèra by visiting their  website: 
www.vokera.ie 


They are looking for an energetic and enthusiastic individual to join our customer  service team in Callan, Co Kilkenny. 


Purpose of Job 


To act as the primary contact with the Customer network in respect of call outs  to Vokera appliances. To provide dedicated after sales service to all Customers  and advice on all areas of Vokera products and service. 


Main Duties & Responsibilities 


Prioritise and allocate service calls for all field service engineers /appointed  agents, and co-ordinate the tasks and workload of same efficiently using the  Service Diary System, and work inconstant liaison with the Service Management  Team as necessary. 
Proactively manage the Diary system to organise effective Saturday cover using  engineers and/or appointed Agents in accordance with business requirements. 
Up sell plans for in warranty &out of warranty packages. 
Promote the services we provide. 


Qualifications, Skills &Experience 
Previous experience within a Customer Service &Sales environment preferred. 
Excellent communication skills (written and spoken) enabling effective rapport  with customers and colleagues. 
First class telephone skills -polite manner, customer responsive attitude. 
Good working knowledge of IT packages, (although training given), and IT 
literacy (Word, Excel and email).

Ability to work methodically and accurately,  paying attention to detail. Strong organisation skills: ability to prioritise effectively 
and efficiently. Smart, presentable appearance, commensurate with professional  image. Based In our offices, Callan, Co Kilkenny 


Salary

A competitive salary is on offer to the right candidate. 
Please send CV and cover letter to david.reilly@vokera.co.uk 
Or post to Vokera Ireland, Westcourt, Callan, Co Kilkenny.