Kilkenny TDs attend launch of Citizens Information Service 2025-2027 Strategy

South Leinster Citizens Information Service/Carlow and Kilkenny area has welcomed the launch of the first ever national CIS Strategy, 'Connecting Citizens'.

Minister Dara Calleary TD launched the Citizens Information Service (CIS) new Strategy 2025–2027, placing enhanced face-to-face services at the core of its mission at an event in Buswell’s Hotel, Dublin on Tuesday 12 November.

The new strategy responds to growing demand for in-person support, which saw the Citizens Information service nationally contacted by over 2.2 million people for information and support since 2020.
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CIS national spokesperson Diarmaid O’Sullivan, commented: “People are at the centre of everything we do, and this new strategy is a clear commitment to maintaining that essential face-to-face community service. Our network of 90 centres is vital for providing that trusted, human connection.”

As digital public services expand (including MyGov.ie, MyRevenue, and SUSI), a core aim of the strategy is to empower people who may be digitally excluded. The CIS will actively assist clients in-person with the skills and information they need to access and navigate these services online, effectively bridging the digital divide.
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“We want to build on the growing demand for a trusted provider of free, impartial, confidential information, advice, and advocacy on a wide range of public services in Ireland,” added Mr O’Sullivan.

The event was attended by several government representatives, including Carlow/Kilkenny’s own Deputies Peter Chap Cleere and Catherine Callaghan, who met with Development Manager, Sarah Drea, to acknowledge the essential role of CIS in supporting individuals and families across Counties Carlow and Kilkenny.

Funded by the Citizens Information Board, the range of areas covered by the CIS are wide including social welfare rights and entitlements and other social issues such as employment, health services, housing, education, family matters and consumer rights on which people need access to information.

To find out opening hours or if you would like the CIC to address a specific query or to book an appointment with a member of the team please contact your local Citizens Information Centre.

There are offices in Carlow at 43 Tullow Street and Kilkenny at 4 The Parade where customers can drop-in, or telephone. Telephone: Carlow – 0818 07 5130 and Kilkenny - 0818 07 7910.

For anyone needing impartial, confidential, non-judgmental and informed advice and support the CIS is here to help, for free.

The website www.citizensinformation.ie is packed full of helpful information or contact 0818-074000.