St. Canice’s Kilkenny Credit Union Ltd | now inviting applications for an Office Supervisor

St. Canice’s Kilkenny Credit Union Ltd is now inviting applications for the following position - Ballyragget Office Supervisor.

Offered as a 4 Day week position, this is an exciting opportunity to be part of an ambitious, forward looking and strategic thinking credit union. You must have the ability to engage positively with Members and represent St. Canice’s Credit Union with expertise, enthusiasm and dedication.

St. Canice’s Credit Union is a not-for-profit organisation and one of the largest community credit unions in the country. With 70,000 plus members and a diverse product base. St. Canice’s Credit Union is Supervisor for the Ballyragget Branch.

Principal responsibilities of the Role:

The Office supervisor will report to the Regional Branch Co-Ordinator (RBC) and will be responsible for managing the Ballyragget Branch on a day to day basis and providing an efficient and effective front line service to the members.

Responsibilities:

◆ Overseeing the delivery of an excellent member experience by providing an efficient front-line service to members

◆ Supervising the operational requirements of the counter process

◆ Taking and processing loan application in accordance with policy and procedures

◆ Responsible for the lending book growth

◆ Development of a branch business development plan specifically targeting areas of growth within the locality

◆ Working with Business development officer/marketing team to identify opportunities for growth.

◆ Prepare a business development plan in conjunction with RBC to target areas of growth and increase lending in the locality

◆ Leading, motivating, managing and development of staff by carrying out performance appraisal for all staff

◆ Undertake administrative and operational instructions within the Operations function

◆ In conjunction with the RBC ensure that staff are continuously trained and developed in all areas to provide the highest levels of service to members

◆ Effectively resolving counter incidents and member complaints

◆ Responsible for effectively managing the administration facilities, including building maintenance, office tidiness/ cleaning and the procurement and control of stationery

◆ Adhering to the Credit Union’s End of Day Balancing system in accordance with procedure

The successful candidate should have the following:

◆ Must have APA Lending qualification or equivalent qualification

◆ Leaving Certificate

◆ Previous experience working in a credit union or other financial institutions.

◆ Previous supervisory experience is desirable

◆ Excellent interpersonal, communication skills both verbal and written

◆ Good knowledge of financial compliance regulations

◆ Good leadership skills, decision making, ability to multitask.

This position will be advertised both internally and externally.

Applications including CV by email only addressed to: recruitment@stcanicescu.ie

Closing Date for receipt of applications is: 13th September 2023

Short listing may apply and assessment will be done on the basis of the information provided in the application.

St Canice’s Credit Union Ltd is an Equal Opportunities Employer

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