05 Oct 2022

JOBS ALERT: Customer service administrator required in Callan, Co. Kilkenny

JOBS ALERT: Customer service administrator required in Callan, Co. Kilkenny

JOBS ALERT: Customer service administrator required in Callan, Co. Kilkenny

Vokèra is a subsidiary to the global group; Riello.

In Ireland and the UK Vokèra is one of the leading manufacturers of heating solutions selling products including domestic and commercial gas boilers, and renewable technology including Air Source Heat-Pumps.

You can find out more about Vokèra by visiting our website:

We are looking for an energetic and enthusiastic individual to join our customer service team in Callan, Co Kilkenny.

Purpose of Job

  • To act as the primary contact with the Customer network in respect of call outs to Vokera appliances.
  • To provide dedicated after sales service to all Customers and advice on all areas of Vokera products and service.

Main Duties & Responsibilities

  • Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.
  • Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements.
  • Promote the services we provide - Qualifications, Skills & Experience
  • Previous experience within a Customer Service & Sales environment preferred.
  • Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues.
  • First class telephone skills - polite manner, customer responsive attitude.
  • Good working knowledge of IT packages, (although training given), and IT literacy (Word, Excel and email).
  • Ability to work methodically and accurately, paying attention to detail.
  • Strong organisation skills: ability to prioritise effectively and efficiently.
  • Smart, presentable appearance, commensurate with professional image.

Based In our offices, Callan, Co Kilkenny, a competitive salary is on offer to the right candidate.

Please send CV and cover letter to or post to Vokera Ireland, Westcourt, Callan, Co Kilkenny.

We cannot reply to every application due to large volume of applicants.

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