Kilkenny supermarkets recognised for top class service

Mary Cody

Reporter:

Mary Cody

Email:

mary.cody@kilkennypeople.ie

Kilkenny  supermarkets recognised for top class service

Eurospar in Kilkenny

There has never been a more appropriate time to acknowledge and celebrate excellence in grocery retailing and EUROSPAR retailers have always taken great pride in providing the best of service to their customers and local communities.

Forde’s EUROSPAR Castlecomer and McCarthy’s EUROSPAR Kilkenny were due to receive both a Customer First @ EUROSPAR award and a Top of the Tree accolade at a gala celebration evening in March. Unfortunately, due to the health crisis, that was not possible and instead their awards were couriered to them.

These awards are recognition of true retailing excellence and among the most coveted in the grocery retail industry. Customer First @ EUROSPAR is the retail operations standards programme that has been implemented across the EUROSPAR supermarket group while the Top of the Tree awards is special recognition for outstanding retail practice across EUROSPAR’s six pillar Retail Strategy of Value, Freshness, Rewards, Choice, Service and Experience and is unanimously endorsed by their retailers. 

Accepting the award on behalf of Forde’s EUROSPAR Castlecomer, Willie Forde said: “We are delighted to receive this accolade which is a testament to the hard work and dedication of our staff and a timely boost to us all as we trade through the Covid-19 crisis. This acknowledgement lets our customers know that we are leaders in the field and we’re honoured to receive the recognition.”

John McCarthy, EUROSPAR Kilkenny said, “We are proud to serve the local community and have continued to do so over the last number of weeks and months as we have all navigated the challenges thrown up by this global health crisis. I want to thank the staff and our customers for their loyalty and dedication. We are thrilled that our high standards have been recognised with these awards.”

Malachy Hanberry, Managing Director, EUROSPAR said: “EUROSPAR retailers strive for excellence in every aspect of their service to their shoppers and the local communities in which they are embedded. In meeting the exacting standards of the Top of the Tree programme, our retailers illustrate their commitment to being industry leaders in the retail sector and their focus on exceeding customer expectations and I want to congratulate them on their achievements.”