ALERT: Boil water notice remains in place for 3,300 customers in Kilkenny

Irish Water, in partnership with Kilkenny County Council, wish to remind customers supplied by Clogh-Castlecomer Public Water Supply that a Boil Water Notice remains in place to protect the health of approximately 3,300 customers.

This is necessary due to increased turbidity impacting the treatment processes at the water treatment plant.

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Areas impacted include Clogh, Moneenroe, Castlecomer and surrounding areas.

Customers can check if their property is included by visiting our Water Quality page and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. 

A map of the area is attached and available to view on the supply and service section of our website.

Drinking water experts from Irish Water and Kilkenny County Council are working to rectify the turbidity issues at the treatment plant and lift the notice as quickly and as safely as possible, in consultation with the HSE.

In the meantime, all customers on this supply are advised to continue to boil water before use until further notice.

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Irish Water’s, James O’Toole said, “Public health is Irish Water’s number one priority and I again want to acknowledge the inconvenience that these Boil Water Notices are causing to the local community. While we continue working to resolve the issue and lift the notice as quickly and as safely as possible, it is unlikely that we will be able to do so before Christmas.

“We will however continue to provide regular updates to the community as we work to address these issues.”

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins.

Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health.

In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices.

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Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

Drinking;
Drinks made with water;
Preparation of salads and similar foods, which are not cooked prior to eating;
Brushing of teeth;
Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
For further information please contact Irish Water web site www.water.ie

What actions should be taken:

Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
Caution should be taken when bathing children to ensure that they do not swallow the bathing water;

Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

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Updates are available on Irish Water's Supply and Service Updates section, on Twitter @IWCare and via Irish Water's customer care helpline, open 24/7 on 1800 278 278.